This detailed FAQ explains how to manage language settings within My360’s Capability Analyzer, ensuring seamless communication across diverse participants and effective poll execution.
Q: How are languages handled in the Capability Analyzer?
A: Languages in the Capability Analyzer are configured at multiple levels:
Company Level: When adding a company, a default language is selected for communication and reporting purposes.
Poll Level: The language of a poll can be set to match the participants’ preferences or left to inherit the participants' individual settings.
Participant Level: Each participant has a defined language, which determines the language of their survey invitations, reminders, and surveys.
Q: How do I set the language when creating a company?
When adding a company in My Client, select the desired language in the Default Language field.
If no language is selected, the system assigns the first language in the dropdown list as the default.
This setting has no functional impact on the poll logic but ensures clarity for project records and follow-up work.
Q: How are languages managed when creating a poll?
A: When creating a poll, you can:
Set the Poll Language: Choose a specific for the entire poll.
All survey invitations, reminders, and surveys will be sent in this language.
Inherit Language from Participants: If no poll language is set, the survey will be sent in the language assigned to each participant. For example:
Participant A has Spanish set as their language, and Participant B has Italian set. They will receive surveys in their respective languages.
Q: What happens when participants are added to a poll?
Import via Excel: When importing participants, their default language will be set to English, unless specified otherwise in the template.
Manual Addition: When adding participants manually, you can select their language individually. If no language is selected, it defaults to English.
Q: How do invitations handle language settings?
Built-in Invitation Messages:
If you use the system’s built-in message, the survey invitation will follow the poll language (if set) or the participant’s language.
For example, if the poll language is set to Spanish, all invitations will be sent in Spanish.
Custom Invitation Messages:
Custom messages override the system’s language settings.
The survey link at the bottom of the custom message (“Start the survey here:”) will still be translated to match the selected language.
Example: If you write a custom message in Italian, the invitation will be sent in Italian.
Q: How do reminders handle language settings?
Reminders use the Built-in Message Only: Custom messages cannot be used for reminders.
Reminders follow the same language rules as invitations:
The language of the poll (if set).
If no poll language is set, the participant’s language is used.
📌 Tip: For personalized reminders, consider sending direct emails to non-responders.
Q: What happens when participants open a survey?
Surveys open in the language assigned to the poll or participant.
Participants can manually switch the survey language after opening the link.
Q: How do I request a new language?
If the desired language is not available in the system:
Request a translation link from Innovation360.
Fill out the translation template.
Submit it for verification and cross-checking.
The process typically takes 4-8 weeks, depending on translator availability.
Q: What if participants want a language different from their default?
A: Participants can change their survey language directly when opening the survey. This ensures flexibility for individuals who prefer a different language.
Q: Best Practices for Managing Languages
A: When Creating a Company:
Always select a default language to ensure consistency in communication and reporting.
When Creating a Poll:
Use inherit from participants if your poll includes a diverse group with different languages.
Choose a specific poll language for uniformity when all participants speak the same language.
When Adding Participants:
Double-check language settings, especially when importing via Excel.
For Invitations and Reminders:
Use custom messages sparingly to maintain clarity and alignment with system settings.
Use the built-in reminder feature to ensure correct language distribution.