1. Check Your User Role and Permissions
Some features may only be accessible to specific roles (e.g., Admins, Process Owners).
Navigate to ‘User Settings’ and verify your assigned role.
If you believe you need additional access, contact an Administrator.
2. Ensure the Feature is Enabled for Your Organization
Some advanced features require activation by an Administrator.
Administrators can go to Settings > Client Features to review active features.
If a feature is missing, request an Administrator to enable it.
3. Verify Platform Version and Subscription Level
Certain features may be available only in premium or enterprise versions.
Contact support to confirm whether your organization has access to specific functionalities.
4. Browser and Cache Issues
Clear your browser cache and cookies to ensure you are seeing the latest updates.
Try accessing the platform in an incognito window or using a different browser.
5. Log Out and Log Back In
If a feature suddenly disappears, log out and log back in to refresh your session.
Sometimes, features do not load properly due to expired sessions.
6. Contacting Support for Further Assistance
If the issue persists, submit a support request.
Provide details such as your user role, the feature you are missing, and any troubleshooting steps already attempted.
Administrators can also escalate issues through the Help & Support section.